Delivery Time & Shipping Costs
Delivery Time
Our goal is that orders for products that are in stock and placed on working days before 17:00 are processed the same day or the next working day.
Shipping Costs
- Shipping within the Netherlands: €4.95 per order
- Free shipping: for orders over €45
Dispatch
Orders are mainly shipped via PostNL / DHL / DPD. In some cases, another courier may be used. The shipping time for a product in stock is typically 1 to 5 business days.
Shipping Costs within the European Union
For deliveries within the European Union, shipping costs are determined based on the destination country, package weight, and package size/volume.
Returns
Can I return my order?
Of course! You have the right to cancel within 14 days of receiving your order, without giving a reason. The product must be returned unused, undamaged, and in its original packaging (if available). Opened, used, or damaged products are not accepted, and no refunds are provided. The customer is responsible for packaging properly the items and take care of shipping costs in order to return the product to diavazo.nl .
How do I make a return?
Please contact us first at info@diavazo.nl so we can send you return instructions.
Will I get my money back?
After we receive and inspect the product, you can choose either to get another product or a refund. If you wish a different item and there is a price difference between the old and the new product, it will be taken into account. If you request a refund, the amount will be returned within 14 days to the same account of your initial purchase, unless you indicate otherwise.
Are there any exceptions?
Products that have been made or ordered specifically for you (pre-orders) or that are personalized cannot be returned, unless there is a defect or an error.
The product I received is defective
We’re truly sorry about this!
If the product you received is defective, please contact us at info@diavazo.nl. We will need to check whether the item was defective from the start or whether it may have been damaged during shipping. If the product is defective and you are not at fault, it will be replaced at diavazo.nl’s expense.
What if it’s out of stock now?
If this is the case, and you have some flexibility on timing, we will arrange a replacement. You may also request a different product, depending on availability in our catalog, and any price difference will be taken into account.